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In accordance with the Integrated Accessibility Standards (Ontario Regulation 191/11), consolidated with the Accessibility Standards for Customer Service (Ontario Regulation 429/07) revoked or spent July 1, 2016, the Ainley Group has developed and maintains a Corporate Policy for Accessibility and a multi-year accessibility plan (MYAP) to prevent and remove barriers to accessibility while meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws. A copy of our policy and the MYAP is provided below.

The policy and plan apply to Ainley & Associates Limited and Ainley Graham & Associates Limited (collectively “Ainley Group”) as required for the implementation of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Availability of Documents

All documents required by the Accessibility Standards for Customer Service, including our Integrated Accessibility Standards Policy, notices of temporary disruptions, training records, and written feedback processes are available upon request.


Ainley Group welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Feedback regarding the way Ainley Group provides goods and services to people with disabilities can be made to our Corporate Head Office by e-mail, by telephone, or in writing at the following address:
Corporate Communications
c/o Ainley Group
280 Pretty River Parkway
Collingwood, Ontario L9Y 4J5
Tel: (705) 445-3451 ext. 121

All feedback will be directed to management and an acknowledgment of the message can be expected within five (5) business days.

Ainley Group ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.